Return & Refund Policy

At Shine θ, we want you to have a smooth and reliable shopping experience. We take care to pack every order securely before dispatch.

If you receive a damaged, incorrect, or missing product, please contact us as soon as possible. This policy explains when returns, exchanges, and refunds may be available.

1. When Can You Request a Return or Exchange?

Returns or exchanges may be accepted in the following situations:

• The product was damaged during transit.
• You received the wrong product.
• A product is missing from your order.
• The product has another issue that is confirmed to have occurred before or during delivery.

Perfume and fragrance products are hygiene-sensitive items. Opened, used, sprayed, or altered products generally cannot be returned or exchanged, except where required under applicable law or where the issue is attributable to us.

2. Unboxing Video

For damaged, incorrect, or missing-item claims, we strongly recommend recording a clear, continuous unboxing video while opening your package.

The video should clearly show:

• The unopened package and shipping label.
• The condition of the package before opening.
• The complete opening process.
• The product and its condition after opening.
• Any visible damage, leakage, missing item, or incorrect product.

An unboxing video may be requested to help us verify the claim. Claims submitted without sufficient evidence may take longer to verify and may not be approved where the issue cannot be reasonably established.

3. Damaged Products

• Please contact us within 48 hours of delivery.
• Share clear photographs and, where available, the unboxing video.
• Our team will review the information and verify the issue.
• If the claim is approved, we will arrange a return at no additional cost where applicable.
• The damaged product will generally be replaced with the same product.
• If the same product is unavailable, we may offer a refund for the eligible product instead.

4. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item is missing from your package:

• Contact us within 48 hours of delivery.
• Provide your order details and clear photographs of the package and products received.
• An unboxing video may be requested for verification.
• Once the issue is verified, we will arrange the appropriate replacement, return, or refund.

5. Return Eligibility

For an approved return, the product must generally meet the following conditions:

• The product must be unused and unopened.
• The perfume must not have been sprayed or tested.
• The original packaging must be intact.
• All original packaging materials, labels, boxes, and accessories should be included.
• The product should be in a condition suitable for inspection and, where applicable, resale.

Products that have been opened, used, sprayed, damaged after delivery, or altered by the customer may not be eligible for return or exchange, except where the issue is attributable to us or otherwise required by applicable law.

6. Non-Returnable Situations

• Change of mind after purchase.
• Preference or dislike of a fragrance after opening or using it.
• The fragrance smells different on your skin than expected.
• The product has been opened, sprayed, or used.
• Damage caused after delivery due to improper handling or storage.
• A return request made after the applicable claim period.
• The product does not meet the return conditions mentioned above.

7. Return Process

1. Contact us with your order details and the reason for the return.
2. Share photographs, videos, or other information requested for verification.
3. Our team will review your request.
4. If approved, we will provide instructions for returning the product.
5. The returned product will be inspected after we receive it.
6. Once the return is approved after inspection, we will process the applicable replacement or refund.

Please do not send a product back without receiving return instructions from us.

8. Inspection

9. Refunds

If a refund is approved:

• The refund will generally be processed within 2–4 business days after approval.
• The refund will normally be made to the original payment method.
• Once initiated by us, the amount may take an additional 3–5 working days to reflect in your account.

The actual time taken for the refund to appear may vary depending on the payment method and financial institution.

10. Exchanges

11. Important Note

12. Contact Us